Results-driven Senior Operations Manager with over 12 years of strong experience in leading large-scale operations and optimizing business process outsourcing (BPO) operations. Proven ability to manage managers, optimize KPIs, reduce costs, and deliver consistent results in high-pressure environments. Skilled in Lean Six Sigma methodologies and AI-driven operational enhancements to improve efficiency and service quality. Adept at aligning strategic initiatives with corporate objectives to drive business growth and achieve operational excellence.
Professional Summary
Results-driven Senior Operations Manager with over 12 years of strong experience in leading large-scale operations and optimizing business process outsourcing (BPO) operations. Proven ability to manage managers, optimize KPIs, reduce costs, and deliver consistent results in high-pressure environments. Skilled in Lean Six Sigma methodologies and AI-driven operational enhancements to improve efficiency and service quality. Adept at aligning strategic initiatives with corporate objectives to drive business growth and achieve operational excellence.
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Our Lady of Fatima University
Bachelor of Science · Psychology
2013
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Record ID: UT-2026-289808