Julia Dolgoszyja

Technical Support Engineer

San Francisco, CA

Professional Summary

With over 10 years of experience as a Developer and Support Engineer, I specialize in debugging, diagnosing, and resolving complex technical issues within API ecosystems, including client and server SDKs and media servers. My work involves collaborating with Product and Engineering teams to ensure seamless communication and delivering reliable solutions tailored to enterprise customer needs. I am committed to enhancing client system reliability by creating detailed customer-facing documentation and internal resources. Proficient in ElasticSearch, OpenAI Codex, and ChatGPT for Developers, I focus on improving operational efficiency and supporting advanced diagnostics through innovative tools and methodologies.

I am a Technical Support professional with SaaS experience in API, debugging, and collaborating with Engineering and Product teams. Seeking a remote Technical Support or Customer Success Engineering role where I can deliver strong problem-solving, technical communication, and reliable customer support.

Experience

Vonage

Technical Support Engineer

Aug 2020 — Apr 2026 · 5 yr 8 mos · San Francisco, CA

–Debugging, diagnosing, troubleshooting, and providing solutions to Vonage API-related issues (including those affecting client and server SDKs, Media Servers)
–Writing customer-facing articles and internal documentation
–Facilitating communication between customers and Product and Engineering teams.
–Building internal diagnostic tools based on Kibana queries (JavaScript, Elastic Search)

LOCKED · 20 May 2026, 05:09

California Academy of Sciences

Web Application Developer

Nov 2018 — Aug 2020 · 1 yr 9 mos · San Francisco, CA

–Supported transition of the Academy from Galaxy RE system to Tessitura Network
–Developed, deployed and maintained integration between the Academy's and Tessitura Network systems in IIS .NET and AWS environments
–Built environment for third-party connection between Tessitura, Ingresso and Groupon, using AWS Lambda and API Gateway proxy integration
–Expanded diversity of the Academy's products by developing custom features, including writing custom SQL stored procedures that helped Membership, Development and Education teams to manage data of constituents and their orders

LOCKED · 20 May 2026, 05:08

Sherpa Digital Media

Application Developer

Jun 2017 — Nov 2018 · 1 yr 5 mos · Redwood City, CA

–Focused on building server-side API with C# .NET and Microsoft SQL Server.
–Developed, tested, deployed and maintain micro-services using C# and Microsoft SQL Server.
–Thought new developers how to develop APIs following the company's standards.
–Refactored application's security system, including Token-based Authentication and Session-based Authentication following OWSAP guidelines.

LOCKED · 20 May 2026, 05:06

Sherpa Digital Media

Frontend Developer

Feb 2017 — Jun 2017 · 4 mos · Redwood City, CA

–translation of UI design wireframes to actual code
–development of new user-facing features
–building reusable code and libraries for future use of our clients and maintaining existing libraries
–Built POCs and production level components of the streaming platform for existing and potential customers, mainly using Vanilla JavaScript and jQuery.

LOCKED · 20 May 2026, 05:03

Skills

.NetAPIAWSC#ClaudeCloudflareCodexElasticsearchIDEJavaScriptJiraJSONKibanaNode.jsPostmanRESTSaaSSQLZendesk

Education

University Of Adam Mickiewicz

Master of Arts · Cultural Studies

2012

LOCKED · 20 May 2026, 04:55

Patents & publications

No patents or publications added yet.

External links

https://www.linkedin.com/in/juliadolgoszyja/

GitHub

https://github.com/yulkalongneck?tab=repositories

UniTalent Verified

This candidate's record is append-only and has not been edited since submission.

Record ID: UT-2026-503805