Megan Iwami

Risk analysis, change management, technical writer, regulatory real estate industry

Sacramento, CA

Professional Summary

Project coordination and analyst operations professional with 10+ years of experience supporting construction, title and escrow, lending, and regulated housing-related operations. Skilled at reviewing complex documents for accuracy and completeness, researching policy and procedural requirements, maintaining records, coordinating stakeholder communications, and translating technical information into clear guidance for non-technical audiences. Experienced in managing deadline-driven workstreams, identifying risks and operational gaps, preparing written materials, and supporting quality, timeliness, compliance, and service delivery in fast-paced customer-facing environments.

Experience

Sekisui House

Construction Customer Care, Project Specialist

Jul 2024 — Apr 2026 · 1 yr 9 mos · Sacramento

–Analyze warranty data and customer care service level activities throughout the post-close homebuilding phase
–Conducts quality inspections and confirms repair work meets standards, code, and performance contracts
–Recommend construction process improvements supported by cost-benefit ratio, trade alignment, and materials
–Interpret technical construction steps in alignment with code enforcement, inspections and engineer blueprints
–Provides written or verbal explanation for technical construction guidance and complex maintenance instruction
–Manage competing projects by analyzing data collected, effective value delivery system, objectives and feedback
–Facilitate meetings with various stakeholders, homeowners, trade partners, construction teams, leadership to resolve escalated service issues, coordinate follow-up actions, and produce timely consistent project completion
–Strategize community launch plan, public events, housing-related meetings, and supporting stakeholder engagement with special projects or initiatives aimed at improving overall homeowner customer experience
–Adapted communication needs of all stakeholders by determining methods, channels, frequency and detail level

LOCKED · 21 Jun 2026, 22:00

First American Title

Change Management Project Specialist

Sep 2019 — Sep 2022 · 3 yr · Remote

–Coordinated post-close acquisition integration, change management, escrow process change activities
–Drafted procedures, job aids, and reference documents for standardized execution, consistent implementation
–Analyzed role-based training needs, identified process gaps, and documented migration workflow changes
–Provided in-person and remote training and development presentations to inspire, motivate and influence team
–Facilitated cross-departmental meetings with IT teams and external partners by preparing agendas, dashboards, lessons learned, meeting minutes, and follow-up items to support implementation, risk, issue tracking
–Explained complex title and escrow requirements to customers and stakeholders in clear professional language
–Maintained Excel track records supporting compliance, reconciliation, planning, and operational visibility
–Met high quality service level agreements to support national escrow Help Desk cases using Salesforce
–Developed procedures, process guides, and training materials by translating technical title and escrow information into public-facing and internal job aids that improved staff consistency and performance
–Resolved migration pain points through collaborative forums, organizing compiling data, define scope and impact
–Summarized more than 50 interviews of merging employees to evaluate transparency, alignment, cultural fit

LOCKED · 21 Jun 2026, 22:02

Chicago Title

Senior Escrow Officer

Apr 2015 — Sep 2019 · 4 yr 5 mos · Portland, OR

–Managed complex escrow transactions reviewing legal and financial documents, identified discrepancies, coordinated funding requirements, prepared closing instructions, reconciled, and ensure lender compliance
–Acted as financially responsible, neutral third party holding funds, documents, concurrent delivery of buyer deed
–Leader for escrow closing and sales operations annually contributing up to four million in branch revenue
–Calculated, verified, recorded, balanced HUD-1 settlement to ensure insurability and accurate lien payments
–Verified title clearance before recordation and closing researching efile systems, situs, property descriptions, parcel maps, subdivision documents, HOA requirements, unsecured debt, and probate-related records
–Prepared closing instructions, obtained signatures, and coordinated county recording of legal documents
–Coordinated with lenders, clients, county offices, internal teams, and external partners maintaining consistent transaction communication to prevent funding delays, consistently adjusting priorities to fit setbacks
–Prorated rent, unpaid taxes, interest on liens to be assumed, insurance endorsement, survey, encumbrances

LOCKED · 21 Jun 2026, 22:04

Premier Mortgage Resources

Licensed Loan Originator

Oct 2011 — Apr 2015 · 3 yr 6 mos · Portland, OR

–Governed loan pipelines from pre-application through closing by reviewing financial, legal, lending, and risk
–Translated complex loan program and underwriting requirements for clients, builders, and internal teams
–Prepared analytical materials and visuals to support real estate, investor, and homebuyer business presentations
–Guided customers through financing options, application requirements, and calculated Good Faith Estimate
–Monitored active files, updated tracking systems, organized documentation, and followed up on outstanding conditions supporting efficient workflow, risk reduction, and timely completion of loan processing standards
–Escalated red flag issues to leadership with recommended solutions for transparency and reduce closing delays
–Researched and interpreted underwriting guidelines, Fannie Mae, Freddie Mac, state, federal and local overlay
–Reconciled rate calculations, closing fees, texas meeting financial review procedures for accurate estimates
–Professional subject matter expert, high-level research and analysis of technical secondary rate markets

LOCKED · 21 Jun 2026, 22:05

Skills

Microsoft Office Suite, Sharepoint, Teams, Word, Excel, Outlook, PowerPoint, Outlook, Google Workspace, DocuSign, Salesforce, ServiceNow, CRM tools, Zoom Workplace, HUD Exchange, dashboard metrics, AI workflow fluency, State and Federal statute research, Leadership Stewardship Framework, Principles You evaluation

Education

California State University, Sacramento

Bachelor of Science · Criminal Justice · GPA: 3.6

2006

LOCKED · 20 May 2026, 23:13

Certifications

Project Management

University of Texas at Austin · May 2023

LOCKED · 21 Jun 2026, 22:09

Featured projects

No featured projects added yet.

Patents & publications

No patents or publications added yet.

External links

http://linkedin.com/in/miwami

UniTalent Verified

This candidate's record is append-only and has not been edited since submission.

Record ID: UT-2026-774716